Frequently Asked Questions – Co-Hosting

What are the costs of your services and how do you charge?

We charge 20% (excl GST) of the nightly rate after Airbnb® s fee and any cleaning fees which guests pay. The total Airbnb® payout is paid to Renafran Property Rentals and then we pay you your share via direct deposit on a monthly basis. Payment of any other services will be requested via Paypal or Direct Debit.

What type of properties do you co-host?

Most of our properties are located in tourist areas, CBD’s and popular wedding locations. Ideally, they need to be fully furnished and self-contained.

Can Renafran Property Rentals co-host my property just while I go on holidays?

Yes. There is no minimum time commitment.

Can I block dates when I don’t want bookings?

Yes. You can block out any dates you choose, as long as there are no bookings already confirmed. Renafran Property Rentals will need 7 days’ notice if you are wishing to stay during that time. This will ensure the property is available and ready for your stay. During and after your stay you will be responsible for cleaning and any other costs pertaining to your stay.

Who pays for the extras?

The extras like Soap, Shampoo and Conditioner, Washing Powder, Dishwashing Liquid and Tablets, Garbage Bags, Tea, Coffee, Sugar, Milk, Toilet Paper etc will be covered by

What about the linen?

Linen will need to be provided by the property owner. Three sets of bedding and towels per person plus mattress and pillow protectors are to be available at the property. Alternatively, Renafran Property Rentals can use a linen service.

I’m not registered on Airbnb yet, can Renafran Property Rentals help with that?

Yes, we can! If your property isn’t already on Airbnb® we’re able to set all that up for you.

What happens if a guest damages my property?

The Airbnb® Host Guarantee protects hosts up to $1,000,000. Please note Airbnb® explains on its website that “certain types of property, such as jewellery, collectables and artwork have more limited protections. Hosts may want to secure or remove such valuables when renting their place, and may want to consider independent insurance to cover such items. We do recommend you have homeowners or landlord insurance regardless of the coverage that Airbnb® offers.

Will my property be cleaned before and after each guest?

Yes. Our cleaning partners are great cleaners and trustworthy. If you already have a cleaner, that’s ok we are happy to work with them.

Do you communicate with guests under my name?

If we are managing the Airbnb® bookings for you then all our communication will be done via Airbnb® as the host.

What about guest reviews and feedback?

We can complete guest reviews for you. If you prefer to do it yourself, that’s fine too. If, on the rare occasion, there’s a need to respond to a specific guest review, we’ll be in touch and we can discuss how you’d like to respond.

How do I get started?

Please call us on 1300 384 666 or reach out via our contact form on this website. We’ll contact you to find out more about your property and answer any questions you might have. Then, if you’re interested, we’ll send one of our team out to meet you.